General Questions
1. What services are included in the subscription packages?
- 7-Step Lawn Fertilizer Program
- Irrigation Start-Up and Winterize
- Two Wi-Fi only Controller schedule edits (June & Sept)
**Additional Perks For Essentials Subscribers**
- Priority scheduling during peak seasons and irrigation service calls
- 5% off any landscape enhancement job (plantings, hardscape) $1,500 min per job – Max savings $500/year.
- Irrigation labor reduced to $115/manhour from $125 – Max savings $100/year
- 7-Step Lawn Fertilizer Program
- Irrigation Start-Up and Winterize
- Two Wi-Fi only Controller Schedule Edits (June & Sept)
- Perennial Cutback and Bed Cleanup
- Two Shrub Trims (Spring & Fall)
**Additional Perks For Standard Subscribers**
- Priority scheduling during peak seasons and irrigation service calls
- 5% off any landscape enhancement job (plantings, hardscape) $1,500 min per job – Max savings $500/year.
- Irrigation labor reduced to $115/manhour from $125 – Max savings $100/year
- 7-Step Lawn Fertilizer Program
- Irrigation Start-Up and Winterize
- Two Wi-Fi only Controller Schedule Edits (June & Sept)
- Perennial Cutback and Bed Cleanup
- Two Shrub Trims (Spring & Fall)
- Mulch Refresher (Up to 6 yds once per year)
- Monthly Bed Maintenance
**Additional Perks For Advanced Subscribers**
- Priority scheduling during peak seasons and irrigation service calls
- 5% off any landscape enhancement job (plantings, hardscape) $1,500 min per job – Max savings $500/year.
- Irrigation labor reduced to $115/manhour from $125 – Max savings $100/year
- 7-Step Lawn Fertilizer Program
- Irrigation Start-Up and Winterize
- Two Wi-Fi only Controller Schedule Edits (June & Sept)
- Perennial Cutback and Bed Cleanup
- Two Shrub Trims (Spring & Fall)
- Mulch Refresher (Up to 6 yds once per year)
- Monthly Bed Maintenance
- Weekly mowing (34 Mows), edging, trimming, blowing debris from hardscapes
- (1) Mid-Season On-Site Irrigation System Check and adjustment
- Two Fall Leaf Cleanups
**Additional Perks For Ultimate Subscribers**
- Priority scheduling during peak seasons and irrigation service calls
- Yearly site audit by Account Rep.
- 10% off any landscape enhancement job (plantings, hardscape) $2,500 min – Max savings $1,000/year
- Half off any single add-on service
- Irrigation labor reduced to $105 from $125 – Max savings $200/year
NOTE: Substitutions are not allowed within the Subscription Packages. However, you may create your own custom plan.
2. How often will services be performed?
Service frequency depends on your chosen package. For example, mowing is provided weekly during the growing season, while fertilization and weed control are scheduled at key times throughout the year.
3. Can I customize my subscription package?
Although we do NOT allow the Subscription Packages to have substitutions, you may add services to any package as well as create an entire custom package to meet your specific needs. If you require additional or fewer services, our team will work with you to create a package that fits your property and budget. A custom package requires a minimum of $80/mo spending to receive the perks of the Essentials Package.
4. Do I need to sign a contract?
Our residential subscription packages are offered on an annual basis. Monthly amortized payments are collected over 11 months (Jan-Nov). While a contract is required to lock in your services and pricing, any contract can be cancelled at any time for any reason. At the time of cancellation, an audit will be done to invoice or credit your account for services performed vs. amounts collected. Service pricing is available for review in the Subscription Terms of Service.
Pricing and Payment
5. How much do the packages cost?
Pricing is fixed for properties up to 10,000sf based upon the Johnson County AIMS website. Pricing varies based on the size of your property above 10,000sf. Contact us for a free estimate tailored to your needs.
6. Are there discounts for long-term commitments or referrals?
Yes! We offer discounts for Full Year pre-paid subscriptions and a referral program. Refer a neighbor, and you’ll both receive a discount on your next service. Contact us for details.
7. What payment options are available?
We accept all major credit cards, ACH transfers, and checks. Monthly or annual payment plans are available for your convenience.
Scheduling and Flexibility
8. Can I pause or cancel my subscription?
Yes, you can pause or cancel your subscription with 30 days’ written notice. Certain cancellation fees may apply depending on the package and services rendered. Upon a pause or cancel, an audit is performed on your account. Services performed to date of cancellation at unit pricing is calculated. This amount vs. amount paid to date will determine any additional amount due or credit to your account. Unit pricing is available in the Residential Services Terms of Service.
9. What happens if it rains or the weather is bad?
In cases of inclement weather, we will reschedule services at the earliest possible time to ensure your lawn and landscape continue to look their best.
10. Can I skip a scheduled service?
Yes, you can request to skip a service by notifying us at least 48 hours in advance. Note that skipped services are not eligible for refunds unless part of a cancellation agreement.